An Overview of the Keyzapp Solution

An overview of the Keyzapp solution

Introduction

Keyzapp has been designed with efficiency and simplicity in mind.

It enables you to manage your keys with ease, using online software and optional smart key fobs which attach to your key rings, making them digital. Using Keyzapp, it is easy to manage and store all your key activity and information in one place.

The main elements of Keyzapp are described below:

  • Keyzapp - the online app
  • Smart fobs
  • ID fobs/cards
  • Keyzapp Reader & Keyzapp Companion
  • Barcode Scanners

Keyzapp – the online app

The most important part of Keyzapp is the online web application at app.keyzapp.com  (or na.keyzapp.com for Canada/USA and apac.keyzapp.com for Asia-Pacific/Australia). This cloud-based software stores all the information about your keys and has a simple two-click guided process for signing keys out. It can be accessed from any internet-enabled device - including computers, tablets and mobile phones .


Please refer to the Keyzapp – the web app section of the support portal for a page-by-page walkthrough of Keyzapp and its functionality.


Smart fobs

Smart fobs hang on your keyrings and interact with the web app via a tap or scan. Whilst they are optional, the vast majority of our customers choose to use these. They are available in different versions to suit your needs, including fully customised, numbered fobs, or simple smart stickers which attach to your existing key tags.


The How Do I…? section of the support portal provides detailed instructions for activities you are likely to perform with fobs, including signing keys in and out and assigning fobs to keyrings.


ID fobs/cards

Optional ID fobs/cards are a quick way to identify a person . When they are tapped or scanned, they interact with the Keyzapp web app and make issuing keys even faster. They also offer a handy way to log in to Keyzapp for your team.



Please refer to the How do I…? section for instructions on use. The Administration & Management pages contain instructions for assigning ID fobs/cards .


Keyzapp Readers & Keyzapp Companion

Keyzapp Readers plug into your desktop/laptop, and work with Keyzapp Companion in the background to enable your computer to detect fobs and ID cards when you tap them on the Reader.


Instructions for installing Keyzapp Companion are available here . For troubleshooting, please refer to this section of the support portal.


Barcode Scanners

Most customers use Keyzapp Readers, but for customers using Mac computers or Remote Desktop we generally recommend Barcode Scanners instead. They plug into your desktop/laptop, enabling your computer to detect fobs and ID cards when you scan their barcode (QR code).

For troubleshooting, please refer to this section of the support portal.



    • Related Articles

    • Introducing the Keyzapp web app

      Keyzapp is a web-based app which stores all your key-related information and makes it easy for you to manage your keys, properties and people. This section of the Support Portal takes you through the different elements of Keyzapp. Log In Page Home ...
    • Your Profile

      Clicking on your name in the top-right corner of the screen opens your profile options . From this list, you can: See your permissions level (written in brackets under your name) Change your password Get your login link to create a browser favourites ...
    • Home Page

      Once you have logged in to Keyzapp, the home page will load. This is Keyzapp’s hub – from here you can kick off all activities , including: Search for keyrings, properties or people Navigate to the dedicated Keyrings , Properties or People pages Tap ...
    • Log In Page

      If you are not already logged in, then when you navigate to Keyzapp you will be taken to the log in page – enter your username and password to proceed to the home page. Tips Check the box next to Remember Me?  to be logged in automatically until you ...
    • Properties Pages

      Properties Page When you click on the Properties tab , you will be taken to the Properties page. This page is used to manage the properties that you have listed in Keyzapp. You can use the Properties page to navigate to the Property Details page for ...
    • Recent Articles

    • Ordering new equipment

      If you require more fobs and/or readers, all you need to do is drop us an email at orders@keyzapp.com. Tell us how many you would like and any numbering and branding requirements.  We'll come back to you with a quote including tax and shipping for ...
    • Archiving Properties

      If you want to remove a property from Keyzapp, you can archive it.  This will remove it from the search and reports. Warning: Once you have archived a property, you will not be able to find it again without contacting support, as it will be removed ...
    • SMS Text Messaging Billing and Allowances

      Monthly Allowances Some of our subscriptions provide a monthly allowance of SMS messages that resets every month. Professional Subscription: 100 SMS messages are included for free every month. Legacy Standard Subscription: 50 SMS are included for ...
    • How to Review All Email /Text Messages (even if failed)

      Keyzapp keeps a history of every message it sends out on the Messaging Page. If you suspect that some messages are not being sent correctly, or just want a technical view of what is going on, the Messaging page is the place to go. Understanding How ...
    • How To Setup Manually Triggered Key Reminders

      This article is for Office Administrators.  If you want to see how to send a manual reminder, click here. Automatic key reminders are the recommended way chase your keys back in most cases. It’s often useful to be able to manually trigger additional ...