Office Administrator Pages & Features
Key Cabinets
The Key Cabinets page lists your key cabinets and offices/departments. Key Cabinets exist to allow you to set up Keyzapp to reflect your physical storage set up accurately. Different key cabinets can have different addresses and phone numbers associated with them, to allow any lost keys to be reported to the correct place.
Offices and departments enable you to group your key cabinets , so that you can customise your reporting for even more advanced insight, by filtering on a specific department (e.g. property management vs sales). You can also set up a default department for each user, so they see only the keys for their department by default.
We recommend speaking with one of our team to ensure that you get the most out of these features – set up correctly, it is particularly helpful to users managing large number of keys across multiple locations. Please call us on +44 (0) 3300 88 55 01 if you would like to discuss set up of these features.
Once you are set up, this article contains guidance on using these features.
Keytags
This page provides a high-level summary of the number of fobs you have available and whether they are in use . It also provides a detailed list of all unassigned fobs – this list is particularly useful when you get a new set of keys and would like to assign a fob to them.
For step-by-step instructions on how to assign fobs to keyrings, please refer to this page .
Text Message Administration
This page allows you to manage and configure your text message templates .
Audit Trail
The Audit Trail report is only available to users with Office Administrator permissions. It keeps track of every click in Keyzapp and can be filtered by date, time, user, property, keyring and person – making it easy for you to pinpoint exact pieces of information when you need them.
Related Articles
Extras Pages
The Extras tab in the Keyzapp menu bar is only visible to users who have enabled text messages as part of their Keyzapp package. Text Messages This is your main hub for viewing your message allowance, message history, and sending new messages . It ...How to Create or Customize Text Messages
Keyzapp offers you some pre-built templates to help you get started with Messages and Alerts. Sometimes you might want to put your own spin on the messages that are sent out, or you might want to tweak the timing. There’s where customizing the ...How to Disable or Delete SMS or Email Messages
If you wish to stop a message from being sent out, you can disable or delete the message. You must be an Office Administrator to Disable or Delete Message Templates Disable a message template Go to the Messages and Alerts Admin Screen by clicking ...How To Send Manual Overdue Text Messages
It's often useful to send a manual message to chase keys - for example when someone still hasn't brought them back after receiving an automatic message. Before you can send manual overdue messages, they must first be set up by an Office ...An overview of the Keyzapp solution
Introduction Keyzapp has been designed with efficiency and simplicity in mind. It enables you to manage your keys with ease, using online software and optional smart key fobs which attach to your key rings, making them digital. Using Keyzapp, it is ...
Recent Articles
Ordering new equipment
If you require more fobs and/or readers, all you need to do is drop us an email at orders@keyzapp.com. Tell us how many you would like and any numbering and branding requirements. We'll come back to you with a quote including tax and shipping for ...Archiving Properties
If you want to remove a property from Keyzapp, you can archive it. This will remove it from the search and reports. Warning: Once you have archived a property, you will not be able to find it again without contacting support, as it will be removed ...SMS Text Messaging Billing and Allowances
Monthly Allowances Some of our subscriptions provide a monthly allowance of SMS messages that resets every month. Professional Subscription: 100 SMS messages are included for free every month. Legacy Standard Subscription: 50 SMS are included for ...How to Review All Email /Text Messages (even if failed)
Keyzapp keeps a history of every message it sends out on the Messaging Page. If you suspect that some messages are not being sent correctly, or just want a technical view of what is going on, the Messaging page is the place to go. Understanding How ...How To Setup Manually Triggered Key Reminders
This article is for Office Administrators. If you want to see how to send a manual reminder, click here. Automatic key reminders are the recommended way chase your keys back in most cases. It’s often useful to be able to manually trigger additional ...