Administrator how to manage text messages

How to Disable or Delete SMS or Email Messages

If you wish to stop a message from being sent out, you can disable or delete the message.  
You must be an Office Administrator to Disable or Delete Message Templates

Disable a message template

  1. Go to the Messages and Alerts Admin Screen by clicking Admin>Messages and Alerts
  2. Find the message type that you want to disable and click the "Enable/Disable" toggle
  3. To re-enable the template, click the toggle again

Delete a Message Template

If you want to remove a message template completely, you can delete it.
Once deleted, you will have to recreate the template if you need it again, either by reapplying a set of messages, or creating a new message.
  1. Go to the Messages and Alerts Admin Screen by clicking Admin>Messages and Alerts
  2. Find the message type that you want to delete and first disable it (if not already disabled)
  3. Click the Delete icon to delete the message
  4. Confirm that you wish to delete the message

See also

  1. Getting Started with Messages and Alerts
  2. Create or Customize Email Messages
  3. Create or Customize Text Messages

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