Setup your Keyzapp Reader on a PC
These instructions are for a Windows PC. If you are using a Mac device, follow these instructions.
Plug in your reader
- Plug your reader into any spare USB port on your PC.
- Wait for the red light to appear. If after 2-3 minutes, you see no red light, try a different port.
Install Keyzapp Companion
- Go to the Keyzapp Companion Download Page and install the software. You may need your IT Team install this for you.
Problems?
If you're having trouble getting your reader to work, why not try our interactive scanning helper.
Alternatively have a look at these troubleshooting tips.
Have you tried scanning fobs on a phone? Check it out here.
Related Articles
Setup your Keyzapp Reader on a Mac
We use a third party app called NFC Ideas to enable smart fob scanning on an Apple Mac. Download it here, then follow the instructions below to set it up. Using a Windows PC? Download our Keyzapp Companion App instead! To get scanning working Visit ...Keyzapp Reader Not Working? Troubleshoot scanning problems
Troubleshoot any reader issues more easily with our new wizard at https://keyz.app/scanninghelper There are a number of PC related issues which may cause your Keyzapp Reader to stop working. Please try the following steps to resolve common issues: 1. ...An overview of the Keyzapp solution
Introduction Keyzapp has been designed with efficiency and simplicity in mind. It enables you to manage your keys with ease, using online software and optional smart key fobs which attach to your key rings, making them digital. Using Keyzapp, it is ...Share your screen with Keyzapp for Training or Support (PC)
Sometimes it is helpful for us to see your screen so we can give you advice or training. To do this, go to a computer with the reader plugged in and follow the steps below. Please don't forget to call us first, as we won't know you are waiting! ...Choosing and using your own computer as a Keyzapp Kiosk
There are a few technical considerations when setting up your own computer as a kiosk. Please read this very carefully and ask us if there is anything you don't understand before purchasing your own equipment. We are always happy to advise. Why ...
Recent Articles
Ordering new equipment
If you require more fobs and/or readers, all you need to do is drop us an email at orders@keyzapp.com. Tell us how many you would like and any numbering and branding requirements. We'll come back to you with a quote including tax and shipping for ...Archiving Properties
If you want to remove a property from Keyzapp, you can archive it. This will remove it from the search and reports. Warning: Once you have archived a property, you will not be able to find it again without contacting support, as it will be removed ...SMS Text Messaging Billing and Allowances
Monthly Allowances Some of our subscriptions provide a monthly allowance of SMS messages that resets every month. Professional Subscription: 100 SMS messages are included for free every month. Legacy Standard Subscription: 50 SMS are included for ...How to Review All Email /Text Messages (even if failed)
Keyzapp keeps a history of every message it sends out on the Messaging Page. If you suspect that some messages are not being sent correctly, or just want a technical view of what is going on, the Messaging page is the place to go. Understanding How ...How To Setup Manually Triggered Key Reminders
This article is for Office Administrators. If you want to see how to send a manual reminder, click here. Automatic key reminders are the recommended way chase your keys back in most cases. It’s often useful to be able to manually trigger additional ...