How to tap or scan your smart fobs and ID cards on mobile devices

Tapping & Scanning with Mobile Devices

Keyzapp's smart fobs allow you to tap or scan keys to sign them in and out quickly. 

It's easy to read fobs on your mobile device - depending on your device's capabilities, there are two options: using your built in NFC reader or using a downloaded QR code reader app. Either way, all you need to do is tap or scan your fob, and Keyzapp will open automatically.    

iPhones

Android Phones and Windows Phones

Contactless NFC Scanning works on almost all Android and Windows Phones.
  1. Check NFC is enabled:
    • Search for NFC in your Settings  menu (It is usually under wireless/network settings)
    • Make sure NFC is enabled.  Sometimes it is called NFC and payments.
  2. Tap a smart fob near the reader (normally near the camera, but your phone may be different)
  3. Keyzapp will open automatically 

QR Code scanning

If you have an older phone or tablet which does not have the NFC feature, you can scan the QR code on the fobs.
Try opening your camera app.  In many phones, the QR code will be instantly detected, and you simple tap to open the page when prompted to start using Keyzapp.
If you find you cannot scan the QR code, you could try installing a dedicated app.

Log in on your Phone

If you scan a smart fob before logging in, you will be prompted to do so.

The standard 4 box sign out system is then visible by scrolling.
      

Troubleshooting common problems with reading the chips in the fobs

If you try to scan the fob, but it does not appear to work, here are some things to check:

Is NFC switched on?

The chip reader technology in your phone is called NFC, which stands for Near Field Communication.  It's the same thing that is used for Apple Pay and Google Pay.
    • Go to you phone's settings and search for "NFC" .
    • If a setting comes up, make sure it is switched on.
    • If it is already on, then try turning off and on again.
    • If nothing comes up in your settings, then you may not have NFC on your phone.  Try the QR code scanning option above instead.

Do you know where your reader is located?

On all iPhones, the reader is on the top edge of your phone.

On Android and Windows phones, it's often near the camera or in the centre of the back of the phone.  You may need to experiment a bit to find it!  You could also google for "NFC reader location <insert your phone model here>".  To find it:
  • Take a fob and move it slowly across your phone from top to bottom.  When it passes the reader, the phone may chime or ask you to accept content, then take you Keyzapp.
  • If this doesn't work, try the same process but without your phone case.  Some cases can block the NFC signal.

If all else fails, try rebooting the phone.  Give us a call if you're stuck.  We're happy to help!

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