Unassigning / Removing Fobs from Keyrings and Marking As Lost
There are three main scenarios when you would wish to unassign fobs from Keyrings in Keyzapp.
Lost or broken fobs
If keytags become too worn to use, or lost, they can be unassigned from a keyring manually.
Don't forget to remove the damaged or worn fob, and to attach a new one!From within a specific Keyring page, select Change Keyfob:
On the next screen you will have the opportunity to record the reason for removal:
Click Remove and you will be taken to the assign a fob screen:
If the old fob is not usable, uncheck the box. The fob ID will be added to a report to make ordering new ones easier:
Long-term issue
When you sign out keys via Keyzapp, you can do so on long-term or short-term issue:
Short-term issue is for regular activities such as viewings, maintenance, etc. Details on how to do this can be found here.
Long-term issue is generally only relevant to lettings agents where keys are signed out to tenants for months or years.
Whilst the fob can be removed for reuse, you will still want to track the keys in Keyzapp. Please refer to step-by-step instructions here.
Archive
When keys are being permanently returned to their owner (e.g. giving management keys back to a landlord, handing over all sets of keys to a new property owner after a sale), you will want to archive the keyring details in Keyzapp and remove the smart fob, unassigning it so that it can be reused on a new keyring when required.
Please refer to step-by-step instructions here.