Quick Start Guide
New to Keyzapp, or want a quick refresher? The tips below will get you started!
Log in
Navigate to the login page from the website (www.keyzapp.com) and select your region.
Search
To locate a property, person or keyring, use the search box on the Home screen, which will auto-fill.
Properties, People and Keyrings can also be located from the individual pages
Sign Out a key
The simplest way of signing out a key is to use the Reader, or scan the QR code on the key fob/ID card.
Where no ID card is available, search for a person
If a manual sign out is required (e.g. if you don't have a reader plugged in), locate the required key and use the Actions button to sign out.
A log of activities for this key/property/person will be created.
Sign in a key
Tap or scan the fob/ID card, or use the search box, then use the Sign in button
You will quickly become familiar with other actions. Further support articles can be found by clicking on the Help icon
Log Out
Log out in the usual way by using the drop down box showing your profile
Related Articles
Signing Out Keys
Signing out keys is a quick, guided process which requires you to enter just 3 pieces of information. You can complete the boxes in any order – see Quick Tips for the fastest sign out method. Quick Tip Tap/scan the key fob to sign-out Tap/scan the ...Managing Tenant Keys & Long-Term Issue
Different Keyzapp users adopt different approaches to managing tenant keys - most have all keyrings marked as tenant keys as the default, while others only mark specific sets. Long-term issue will not show as an option if you have decided not to ...Signing In Keys
Scanning keys in Tap/scan the fob attached to the keyring you are signing in Note which keyhook to return the keyring to, and click Sign-in (or press 'Enter') Return the keyring to its allocated keyhook Manually signing in keys (without a smart fob ...Search
Most pages in Keyzapp have a Search Box to help you locate the information you are looking for quickly. The steps below summarise how to use these boxes: To search for a particular keyring, property or individual, start typing any part of their name/ ...Advanced Search
Advanced Search lets you perform not only a general search of keyrings, properties and people in Keyzapp, but also carries out searches specific to Keyrings and to Individual Keys. The Advanced Search page can be loaded by clicking the Advanced ...
Recent Articles
Ordering new equipment
If you require more fobs and/or readers, all you need to do is drop us an email at orders@keyzapp.com. Tell us how many you would like and any numbering and branding requirements. We'll come back to you with a quote including tax and shipping for ...Archiving Properties
If you want to remove a property from Keyzapp, you can archive it. This will remove it from the search and reports. Warning: Once you have archived a property, you will not be able to find it again without contacting support, as it will be removed ...SMS Text Messaging Billing and Allowances
Monthly Allowances Some of our subscriptions provide a monthly allowance of SMS messages that resets every month. Professional Subscription: 100 SMS messages are included for free every month. Legacy Standard Subscription: 50 SMS are included for ...How to Review All Email /Text Messages (even if failed)
Keyzapp keeps a history of every message it sends out on the Messaging Page. If you suspect that some messages are not being sent correctly, or just want a technical view of what is going on, the Messaging page is the place to go. Understanding How ...How To Setup Manually Triggered Key Reminders
This article is for Office Administrators. If you want to see how to send a manual reminder, click here. Automatic key reminders are the recommended way chase your keys back in most cases. It’s often useful to be able to manually trigger additional ...