Managing your password

Managing your Password

It is easy to change passwords yourself, or to contact your team’s Keyzapp administrator/focal point if you have forgotten your password and need help to reset it.

Change your password

  1. Log in with your existing password
  2. Click your name in the top-right corner of the screen
  3. Click Change Password
  4. Follow the on-screen instructions



Reset forgotten passwords

If you have forgotten your password, please contact your team’s Keyzapp administrator / focal point, who can follow the instructions here to reset it.

If you are the sole Office Administrator and have forgotten your password, please contact Keyzapp support .


    • Related Articles

    • Administrator 'How Tos' - Users & Passwords

      Add new users For new users not set up as contacts in Keyzapp Select the People tab Select Add New Person Fill in the Contact Details box and click Create The ID Card box will load - assign an ID Card if desired (by tapping or scanning an unassigned ...
    • FAQs

      Data in Keyzapp How do I change the details of a keyring/property/person? Search for and select the appropriate keyring/property/person, then click 'Edit' beside the detail you wish to update. If there is not an obvious place to store the detail, use ...
    • Managing Tenant Keys & Long-Term Issue

      Different Keyzapp users adopt different approaches to managing tenant keys - most have all keyrings marked as tenant keys as the default, while others only mark specific sets.  Long-term issue will not show as an option if you have decided not to ...
    • Ideal Settings for Running Keyzapp in Kiosk Mode (Windows)

      Keyzapp's Kiosk Mode is designed to make it effortless to sign keys in and out from a single computer (often positioned next to the key cabinet).  The user simply scans their ID card and fob to log in. They can then search for, sign in and sign out ...
    • Log In Page

      If you are not already logged in, then when you navigate to Keyzapp you will be taken to the log in page – enter your username and password to proceed to the home page. Tips Check the box next to Remember Me?  to be logged in automatically until you ...
    • Recent Articles

    • Ordering new equipment

      If you require more fobs and/or readers, all you need to do is drop us an email at orders@keyzapp.com. Tell us how many you would like and any numbering and branding requirements.  We'll come back to you with a quote including tax and shipping for ...
    • Archiving Properties

      If you want to remove a property from Keyzapp, you can archive it.  This will remove it from the search and reports. Warning: Once you have archived a property, you will not be able to find it again without contacting support, as it will be removed ...
    • SMS Text Messaging Billing and Allowances

      Monthly Allowances Some of our subscriptions provide a monthly allowance of SMS messages that resets every month. Professional Subscription: 100 SMS messages are included for free every month. Legacy Standard Subscription: 50 SMS are included for ...
    • How to Review All Email /Text Messages (even if failed)

      Keyzapp keeps a history of every message it sends out on the Messaging Page. If you suspect that some messages are not being sent correctly, or just want a technical view of what is going on, the Messaging page is the place to go. Understanding How ...
    • How To Setup Manually Triggered Key Reminders

      This article is for Office Administrators.  If you want to see how to send a manual reminder, click here. Automatic key reminders are the recommended way chase your keys back in most cases. It’s often useful to be able to manually trigger additional ...