Administrator 'How Tos' - Fobs
How do I order more fobs?
If you need more fobs, please contact Keyzapp support via email (support@keyzapp.com) to discuss your requirements with one of our team/place an order.
How do I manage lost keys?
Anybody who finds a keyring with a Keyzapp fob attached can either phone you via the number printed on the fob (or call Keyzapp, if you chose to have our number printed on it), or scan the keyfob using their mobile phone and leave a message via our dedicated webpage.
You can access messages received via this form by selecting the Advanced Reports section on the Keyrings page or under Extras if you have this, and clicking Lost Key Messages . The Keyzapp team will alert you when a message is left.
Related Articles
Unassigning / Removing Fobs from Keyrings
There are three main scenarios when you would wish to unassign fobs from Keyrings in Keyzapp Lost or broken fobs If keytags become too worn to use, or lost, they can be unassigned manually Don't forget to remove the damaged or worn fob, and to attach ...
Office Administrator Pages & Features
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FAQs
Data in Keyzapp How do I change the details of a keyring/property/person? Search for and select the appropriate keyring/property/person, then click 'Edit' beside the detail you wish to update. If there is not an obvious place to store the detail, use ...
Administrator 'How Tos' - Users & Passwords
Add new users For new users not set up as contacts in Keyzapp Select the People tab Select Add New Person Fill in the Contact Details box and click Create The ID Card box will load - assign an ID Card if desired (by tapping or scanning an unassigned ...
Signing Out Keys
Signing out keys is a quick, guided process which requires you to enter just 3 pieces of information. You can complete the boxes in any order – see Quick Tips for the fastest sign out method. Quick Tip Tap/scan the key fob to sign-out Tap/scan the ...
Recent Articles
Ordering new equipment
If you require more fobs and/or readers, all you need to do is drop us an email at orders@keyzapp.com. Tell us how many you would like and any numbering and branding requirements. We'll come back to you with a quote including tax and shipping for ...
Archiving Properties
If you want to remove a property from Keyzapp, you can archive it. This will remove it from the search and reports. Warning: Once you have archived a property, you will not be able to find it again without contacting support, as it will be removed ...
SMS Text Messaging Billing and Allowances
Monthly Allowances Some of our subscriptions provide a monthly allowance of SMS messages that resets every month. Professional Subscription: 100 SMS messages are included for free every month. Legacy Standard Subscription: 50 SMS are included for ...
How to Review All Email /Text Messages (even if failed)
Keyzapp keeps a history of every message it sends out on the Messaging Page. If you suspect that some messages are not being sent correctly, or just want a technical view of what is going on, the Messaging page is the place to go. Understanding How ...
How To Setup Manually Triggered Key Reminders
This article is for Office Administrators. If you want to see how to send a manual reminder, click here. Automatic key reminders are the recommended way chase your keys back in most cases. It’s often useful to be able to manually trigger additional ...